Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences.
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
Sản phẩm #: 51404477

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Sản phẩm #: 51404477

VND 898498

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Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences.
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What Stands Out

Transformative Insights
This book provides actionable insights that empower readers to elevate their service standards, fostering memorable experiences that exceed expectations and drive customer loyalty.
Engaging Stories
Filled with real-life anecdotes, the narrative captivates readers, illustrating the profound impact of exceptional hospitality and how it influences personal and professional relationships.
Practical Guidance
Offers practical strategies and tools for implementing a culture of generosity in any organization, ensuring that readers can easily apply the lessons to enhance their service approach.

Thông tin chi tiết sản phẩm

Learn essential lessons in hospitality from the former co-owner of legendary restaurant Eleven Madison Park. Transform ordinary transactions into extraordinary experiences. Shop at Ubuy Vietnam
Book formatHardcover
Fiction/nonfictionNon-Fiction
GenreBusiness & Investing
Publication dateOctober, 2022
Pages288
Reading levelGeneral
SubgenreIndustries
Series titleThe Unreasonable Hospitality Collection
EditionEdition 1
PublisherPenguin Publishing Group
Original languagesEnglish
LanguageEnglish
Awards wonNone
Is collectibleN
EditorKyung-Ae Park, Simon Burko
Binding typeCase Binding
Recording time0 min
Retail packagingSingle Piece
Assembled product dimensions (l x w x h)9.00 x 6.00 x 0.69 in (22.9 x 15.2 x 1.8 cm)
Assembled product weight1.08 oz (30.62 grams)
Bisac subject headingBusiness & Economics

Who Should Buy?

Suitable For
  • Service Industry Professionals

    Those in hospitality can learn strategies to exceed guest expectations, enhancing service quality and customer loyalty.

  • Business Leaders

    Executives can discover how to inspire and cultivate a culture of exceptional service within their teams.

  • Customer Experience Advocates

    Individuals focused on improving client interactions will benefit from actionable insights into creating memorable experiences.

Not Suitable For
  • Casual Readers

    Those looking for light reading may find the detailed strategies and examples overwhelming and not engaging.

  • Cost-Cutting Managers

    Managers focused solely on profits may not appreciate the value of investing in exceptional customer service.

  • People Skeptical of Service

    Individuals who are indifferent to service culture may find the concepts presented inapplicable or irrelevant.

MÔ TẢ SẢN PHẨM

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Có thắc mắc? Trò chuyện với chúng tôi

Hỏi Đáp dành cho Khách hàng

  • câu hỏi: What is the key lesson in this book?

    trả lời: Every business can choose to be a hospitality business and transform ordinary transactions into extraordinary experiences.
  • câu hỏi: Who can benefit from reading this book?

    trả lời: Anyone in the business industry, especially those looking to improve customer experiences and foster teamwork.
  • câu hỏi: What makes this book unique?

    trả lời: The book shares personal stories and insights from Will Guidara's journey through the restaurant industry, making it relatable and inspiring.

Will Guidara All Books Editorial Review

**** "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara has received enthusiastic praise from readers, particularly for its insightful approach to customer service. Attendees of various conferences have noted the author's engaging speaking style, which resonates well with the book’s messages about exceeding expectations. Many reviewers have emphasized that the book offers a refreshing and powerful perspective on how to enhance customer experiences through exceptional service. Additionally, the book is noted for its competitive pricing, aligning well with market standards, which makes it an attractive purchase for those interested in improving their customer service skills. Despite some feedback regarding delivery issues, the content and value of the book itself appear to overshadow these concerns. Overall, readers are recommending "Unreasonable Hospitality" as an essential read for anyone looking to elevate their approach to customer service, making it a worthy addition to personal and professional libraries. **

Customer Reviews & Ratings

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1 điểm của khách hàng
  • 5 sao
    100%
  • 4 sao
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  • 3 sao
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Đánh giá sản phẩm này

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ưu

  • Author is engaging and well-received in public speaking.
  • Competitive pricing compared to other similar books.

Nhược điểm

  • Some customers reported not receiving the book (though not universally applicable).

Product Price History

Thông tin quan trọng

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VND 898498

Đặt hàng ngay bây giờ và nhận hàng vào khoảng Thứ Tư, Tháng 6 24

QTY:

Secured transactionsecured transaction

Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.

Our Top Logistics Partners
  • fedex
  • dhl
Fastest cross-border delivery

Các tính năng và lợi ích

  • Lessons in hospitality for every business
  • Radical reinvention and partnership
  • Memorable, over-the-top hospitality
  • Magic in ordinary transactions
  • Sparkling stories of Guidara's journey
  • Transforming experiences for ourselves and others